Average Score (788 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

788 Ratings

4.9 Average

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  • Kristen G.09-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Everything was clearly explained and service was very fast

  • Riaz H.09-12-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Luis J.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    As always, this dealership is very friendly, and the staff really looks out for me whenever I head over there for my Jetta’s maintenance

  • Michael A.09-11-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2025

    We had a great experience at the dealership. The facilities were clean and welcoming, and we were greeted promptly upon arrival. Our salesperson, Alex, was excellent—pleasant and never pushy. I was upfront about the price I wanted for what is now our third GTI, and the finance manager was equally transparent about what could be done. I appreciated the honesty and efficiency—no wasted time or games. I initially left without making a deal but returned to close because of the professionalism of everyone at Orlando Volkswagen South. The paperwork process was quick and efficient. Alex helped configure myVW and explained the vehicle’s features, saving us time. He also provided his number and encouraged us to reach out with any questions or needs. Overall, a solid experience from start to finish.

  • Liang L.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    My car routinely maintained last year about August--Sept.(purchased in June,2024) (pre-owned Jetta, sold to me with comparatively acceptable price, with warranty services for one year ---June, 2025 expired): was not driven/suspended since Sept., 2024 and kept in garage until this coming Sept.2025). Driving one week only, cluster display indicated: Oil Change, plus others, the pay is $384.31 and today the inspection on SOS is more than $200; and the replacement would be $1000.00, not to mention the labor amount/misc. charges, etc. I feel very disappointed about the expense and the quality of this car.

  • Kimberly O.09-10-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Eduardo B.09-08-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Eugenia P.09-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Hector , His manager , his general manager all of them provide Remarkable service- Dan Pagenta, Florida State VP - The Gideons International Faith in Action- Col. 3:23-24 The Gospel is our Mission

  • Christine A.09-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Mike was extremely helpful and kept me in The loop regarding the status of my car

  • Jay F.09-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I had an excellent experience with Hector at the South Orlando Volkswagen dealership. He went above and beyond to make sure everything was taken care of with my vehicle. His professionalism, knowledge, and genuine care made the whole process smooth and stress-free. Hector kept me updated every step of the way and made sure I left completely satisfied. I truly appreciate his outstanding service and highly recommend asking for Hector if you visit this location!