Average Score (809 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

809 Ratings

4.9 Average

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  • Kristin D.10-01-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2025

    Service is always friendly.

  • Omar A.09-30-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    David was great. Thanks for your help.

  • Jose C.09-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Randy F.09-30-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Felix L.09-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    The service area was great. There was not a long line when I pulled up and the attendant quickly got my vehicle ready for the advisor. When I walked into meet the advisor it was very friendly and provided quick service and resolution within 48 hours. He was very clear about the process and the findings of the vehicle and he made sure all was resolved at the end of the proposal work. Thank you

  • Logan S.09-30-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Car was handled well and customer service was great.

  • Kaylan V.09-30-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    This was my first time leasing a vehicle and truly everything about the experience here at VW was amazing, except for the long wait. The look around, the info portion, the papers, the signing, everything went smoothly, but at the end it was just an elongated process of waiting, that wasn’t fully explained to me. Although Senior Sales Specialist Freddy was great at what he did and constantly reaffirmed me and apologized for the delay.

  • Tomas B.09-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Edward H.09-29-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Fanor H.09-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Tom, es lo mejor que tiene El dealer por su servicio , amabilidad y efectividad para ayudar a resolver cualquier problema que se tenga con el Vehiculo su nivel Profesional es altamente teconocido, gracias Tom por su Servicio al Cliente.