Average Score (788 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

788 Ratings

4.9 Average

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  • Violet P.12-13-2024

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    I really liked working with Bill Finnell. He was extremely knowledgeable and helpful!

  • Matt N.12-12-2024

    TYPE:ServiceMODEL:Golf RYEAR:2018

    Very knowledgeable staff and the service tech went above and beyond during diagnosis/service to rule out possible issue.

  • Sydney F.12-11-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    All employees I spoke with were kind and extremely helpful. They answered every question I had and made me feel comfortable.

  • Jake B.12-11-2024

    TYPE:ServiceMODEL:PassatYEAR:2022

    These guys have it all together. Fair price, excellent and pleasant customer service, expertise in the products they deal with. They go the extra mile to make sure the customer is happy and satisfied.

  • Walter V.12-10-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Jean L.12-09-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Very good customer service. Easy to understand what service was performed. Offered and I said yes to wash my car when the repair was finished.

  • Peyton S.12-09-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Bryan O.12-09-2024

    TYPE:ServiceMODEL:JettaYEAR:2022

    I was told I was 4 months late for my 20k mile service even though I haven’t reached 20k miles. I was never told when purchasing the vehicle warranty I had to come by a certain month for the service just that my first 2 oil changes would be complimentary. Sales team should explain this better and be more up front about this.

  • Laurent C.12-09-2024

    TYPE:SalesMODEL:JettaYEAR:2025

  • Evan E.12-09-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    The friendly atmosphere and comfort of the waiting room, if that some dealerships are only interested in you if your are buying a car from them, I didn’t feel that here! Overall great and friendly staff, coming here from now on