Average Score (788 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

788 Ratings

4.9 Average

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  • Aaron C.12-19-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Personally I dislike that the dealer now charges a fee to use credit cards. It feels cheap. Also the premium rate they now charge to work on EVs (specifically my ID.4) seems like a cheap way to recover money since there is minimal maintenance involved. I bought this car for this very reason, and I feel like the dealer is penalizing for this.

  • Devora R.12-18-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    5 stars! Alex has great communication skills and considerate of everyone's time. He is highly knowledgeable with the VW brand and takes the time to know hours customer!

  • Timothy H.12-18-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Justin was awesome and even had to go back and do the mechanics job since he missed checking my brakes. All 4 needed replaced and Justin found it NOT the mechanic

  • Diane R.12-18-2024

    TYPE:SalesMODEL:JettaYEAR:2025

    Everything was quick and easy, no hassles or delays. Facility was well maintained and our sales consultant was very helpful.

  • Stephen H.12-18-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Bruce C.12-17-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

    Quick,efficient, and polite.

  • Pedro R.12-16-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Dyan S.12-15-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    David was great. Super helpful.

  • Johnathan M.12-14-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Excellent costumer service! I would love sone snacks or like maybbe some pop corn sometimes is a long wait but other than that i love everything and new location makes it so convenient

  • Brittany A.12-14-2024

    TYPE:SalesMODEL:JettaYEAR:2024

    We’ve worked with Randy for both leasing and purchasing our last three cars, and he’s been absolutely fantastic every time! Randy was on point from start to finish—extremely helpful, attentive, and thorough. He followed up to ensure everything went smoothly and made sure we were completely happy with our choices. His dedication to getting us exactly what we wanted made the whole process easy and stress-free. Highly recommend Randy to anyone looking for a knowledgeable and customer-focused salesperson!